Shipping policy

Stefania Morland

Last updated: 24 September 2026

Each Stefania Morland order is prepared and packed with care before leaving our Cape Town atelier. Below you'll find information about our shipping costs, processing times, and delivery.

1. Shipping within South Africa

We offer nationwide shipping within South Africa at a flat rate of R139 per order.

Orders are shipped with The Courier Guy and tracking details will be provided once your order has been dispatched.

2. In-Stock Items

In-stock items are prepared and shipped within 2–3 business days of your order being confirmed.

Please note that this is our processing time before your parcel is handed over to the courier. Courier delivery times vary depending on your location and are additional to this timeframe.

3. Made-to-Order Items

Made-to-order pieces are individually made by our atelier and are shipped approximately 4–5 weeks after your order is placed.

If your order contains both in-stock and made-to-order pieces, your order may be shipped together once all items are ready. Please contact our Client Services team if you would prefer to arrange separate shipping.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation with your tracking information.

Please allow some time for tracking information to become active after your parcel has been collected.

5. Delivery Addresses

Please ensure that your delivery address and contact details are correct when placing your order.

We cannot be responsible for delays or additional delivery costs caused by incorrect or incomplete address information supplied at checkout.

6. Delivery Delays

While we do everything we can to ensure your order reaches you promptly, courier delays can occasionally occur and are outside our direct control.

If your parcel appears to be significantly delayed, please contact us and our team will assist with following up on the shipment.

7. Lost or Damaged Parcels

If your parcel arrives damaged, or you believe it may have been lost in transit, please contact our Client Services team as soon as possible with your order number and relevant details so that we can investigate with the courier.

8. Contact Us

For any questions about shipping or your order, please contact our Client Services team:

Email: stefania@stefaniamorland.com
Phone: +27 82 711 2040
Hours: Monday to Friday, 9am–5pm