Refund policy
Stefania Morland
Last updated: 23 September 2026
Every Stefania Morland piece is designed and finished with exceptional care, and we want you to love what you receive. If something isn't right, this policy explains how we can help.
1. Return Window
You may request a return within 14 days of receiving your order. Items must be sent back to us within 7 days of your return being approved. Returns requested after this period cannot be accepted.
2. Condition of Returned Items
To qualify for a return, garments must be unworn, unwashed, unaltered, and in the same condition in which they were received. All original tags, including our security tag, must remain attached, and items must be returned in their original packaging, including garment bags, dust bags, and boxes.
Items showing signs of wear, perfume, deodorant, makeup, pet hair, or smoke cannot be accepted. Every return is inspected by our atelier team, and we reserve the right to refuse any item that does not meet these conditions. Refused items will be sent back to you at your expense.
3. Final Sale Items
The following cannot be returned or exchanged, except where faulty: made-to-measure, bespoke, or personalised pieces; items altered at your request; archive and sample sale pieces; items purchased at a discount; intimates, swimwear, and hosiery for hygiene reasons; and gift cards.
4. How to Return an Item
To begin a return, contact our Client Services team at stefania@stefaniamorland.com with your order number and the item(s) you wish to return. Once approved, we will provide a return authorisation number and shipping instructions. Returns sent without authorisation may not be processed.
We recommend using a tracked and insured shipping service, as we cannot be responsible for items lost or damaged in transit back to us.
5. Return Shipping Costs
Return shipping costs are the customer's responsibility unless the item is faulty or we sent the wrong item. Original shipping charges, duties, and taxes are non-refundable.
6. Refunds
Once your return has been received and inspected, we will email you to confirm whether it has been approved. Approved refunds are issued to the original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.
If you prefer, we can issue store credit instead, valid for 12 months.
7. Exchanges
We are happy to exchange an item for a different size, subject to availability. Please contact Client Services to arrange an exchange. If your preferred size is unavailable, we will process a refund instead.
8. Faulty or Incorrect Items
We inspect every piece before dispatch, but if you receive an item that is faulty, damaged, or not what you ordered, please contact us within 7 days of delivery with your order number and photographs of the issue. We will arrange a repair, replacement, or full refund, including shipping costs, at no charge to you.
Please note that natural variations in handwoven fabrics, hand-dyed materials, and artisanal finishes are part of the character of our pieces and are not considered faults.
9. Care and Alterations
We cannot accept returns of items damaged through incorrect care or alterations carried out by third parties. Care instructions are provided with each garment, and our team is always happy to advise.
10. Contact Us
For any questions about returns, exchanges, or your order, please contact our Client Services team:
Email: stefania@stefaniamorland.com
Phone: +27 82 711 2040
Hours: Monday to Friday, 9am–5pm
This policy does not affect your statutory rights under applicable consumer protection law.